Customer Identification Policy
Beginning March 1, 2019 as a Department policy, we will ask you to show photo ID when picking up documents.
The identification does not have to be government issued (i.e. Driverís License, passport, etc.), but it does need to contain your photo.
If you need to have someone pick up documents on your behalf, the person picking up the document will need to show a picture ID and we will need to know their name beforehand.
Mandated Reporting of Elder and Dependent Adult Abuse in California
There is now an eLearning covering the reporting responsibilities of mandated reporters.
The training can be accessed here: cdss.ca.gov/MandatedReporting
For more information please visit:
Senior Information, Referral & Assistance (I,R&A)
Aging and Adult Services is often the initial point of contact for people seeking information about senior services. The I,R&A program specializes in information related to the needs of seniors and people with disabilities. The services of I,R&A are open to the general public. To speak with a social worker call 1-800-510-2020.
For more information go to: www.co.monterey.ca.us/aaa/info_ref_assist/default.asp
24 Hour Adult Protective Services (APS)
Reports of abuse and neglect can be reported to: 1-800-510-2020
If you are calling from outside the 831 area code, please call 831-755-4466 or
After hours call 9-1-1 to make a report
Adult Protective Services are mandated by Federal and State law to investigate and respond to all allegations of suspected elder and dependent adult abuse, which includes physical, financial, emotional, self neglect, and neglect by others.
A dependent adult is any person age 18 to 64 who due to a mental or physical disability is dependent upon another person for their care. An elder is a person 65 years of age and older.
To report elder or dependent adult abuse, please call in the report to 831-755-4466, then complete the one of the following forms and submit via fax to 831-883-7563
SOC 341 English |
SOC 341 Spanish
If you are a financial institution wishing to make a report of dependent adult or elder financial abuse, please call in the report to 831-755-4466, then complete the form below and submit via fax to 831-883-7563
In Home Supportive Services (IHSS)
IHSS is a non-medical home care program serving low-income seniors, adults and children with disabilities. The program pays for the services of a home care provider. Services include assistance with light house keeping, cooking, laundry, medical transportation, and personal care such as dressing, bathing, and grooming. Eligibility is based upon income and resource levels.
Click the following link to view IHSS Advisory Committee Agenda's and Minutes
Beginning September 11, 2017, IHSS providers Monterey County will have the option to enroll in the Electronic Timesheet service that will allow a provider to submit their timesheets online using a tablet, smartphone, laptop or computer instead of receiving and submitting paper timesheets. This service will also allow a providerís timesheets to be reviewed and approved by their recipient(s) using their tablet, smartphone, laptop or computer.
Some of the benefits of this service are:
- Provider will be able to enter and submit timesheets online
- Provider will no longer be required to mail in paper timesheets
- Provider will be able to check timesheet and payment status
- Provider will be able to request supplemental timesheets
Additional information regarding Electronic Timesheets can be found using the links below:
Electronic Timesheet Overview for Providers
Electronic Timesheet Overview for Recipients
Electronic Timesheet Frequently Asked Questions
Recipient ETS English Flyer
Recipient ETS Spanish Flyer
Provider ESP English Flyer
Provider ESP Spanish Flyer
Benefits of the Electonic Services Portal Website Video
Click the Link Below for On-line Electronic Timesheet Training Lessons:
Timesheet Training Lessons
Click the link below for Direct Deposit for IHSS Providers
Direct Deposit English Flyer
Direct Deposit Spanish Flyer
Public Authority for IHSS
The Public Authority for IHSS works to strengthen and improve the delivery of home care services for IHSS recipients. Services include an IHSS Provider Registry that matches recipients to providers seeking work. The Public Authority also arranges for provider training, and assists recipients and providers with problem solving and mediation services and support as needed.
The Public Authority is guided by an 11 member Advisory Committee. Members are appointed by the Board of Supervisors and advise staff and the Board on matters pertaining to the planning, evaluation, and oversight of the IHSS program.
For more information: CLICK HERE.
Supplemental Security Income Advocacy Program
Social workers in the SSI-Advocacy Program work with individuals requiring assistance with applying for SSI benefits. The goal of the SSi-Advocacy Program is to help eligible people qualify for SSI benefits. SSi is a financial assistance program administered by the Social Security Administration for low income aged and people with disabilities. The workers in this program provide assistance through advocacy and mediation, emotional support, and guidance.
Area Agency on Aging (AAA)
In 1965 the federal government established the Older Americans Act (OAA) and in 1977 a national network of local AAA’s was established. The AAA’s act as lead agencies for the planning, development and coordination of services to older adults 60 years of age and older. Additionally the AAA administers funds allocated through the OAA, and the older Californians act (OCA). Annually the AAA allocates over 2 million dollars in grants to local non-profit senior service agencies. Services funded by the AAA include:
- Health Insurance Counseling
- Information and Assistance
- Legal Services
- Health Promotion
- Ombudsman for LTC
- Family Caregiver Support
The AAA is guided by a 15 member Advisory Council. Members of the Council are appointed by the Board of Supervisors and advise staff and the Board on matters pertaining to the planning, evaluation and oversight of the AAA.
For more information go to: www.co.monterey.ca.us/aaa/.
For more information: 1-800-510-2020
Military and Veterans Affairs Office
The Military and Veterans Affairs Office serves the local veteran community, by providing benefit claims assistance and advocacy, information and referral to community services, and assistance with identifying eligibility for state and federal programs and benefits. Assistance includes help with completing benefit applications, and with appeals of benefit denials.
For more information go to: www.co.monterey.ca.us/va/.