Mandated Reporting of Elder and Dependent Adult Abuse in California

There is now an eLearning covering the reporting responsibilities of mandated reporters. The training can be accessed here: cdss.ca.gov/MandatedReporting
For more information please visit:
www.cdss.ca.gov/inforesources/Adult-Protective-Services

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Information, Referral & Assistance (I,R&A)

Senior Helpline 1-800-510-2020

Aging and Adult Services is often the initial point of contact for people seeking information about senior services. The IRA Program specializes in providing person-centered information, referral, and assistance to individuals of all ages and income levels. The program is working with Central Coast Center for Independent Living to become a designated Aging and Disability Resource Connection (more to come!).

To speak with a Social Worker, please call 1-800-510-2020.
Highly qualified social workers provide a friendly voice on the phone to help seniors and others navigate the array of available services. Specialized resource counseling services with referrals can provide smooth access to services and help improve the lives of isolated seniors, persons with disabilities and family caregivers.

For more information visit: https://www.co.monterey.ca.us/aaa/resources

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24 Hour Adult Protective Services (APS)

Reports of abuse and neglect can be reported to: 1-800-510-2020

If you are calling from outside the 831 area code, please call 831-755-4466 or
831-883-7565

After hours call 9-1-1 to make a report

The APS Program is mandated by Federal and State laws to investigate and respond to allegations of suspected elder and/or dependent adult abuse, neglect and exploitation.

An elder is anyone aged 65 or older. A dependent adult is a person between the ages of 18 to 64 who is dependent upon another person due to a mental or physical disability.

To report elder or dependent adult abuse, please call in the report to 831-755-4466, then complete the one of the following forms and submit via fax to 831-883-7563 SOC 341 English | SOC 341 Spanish

If you are a financial institution wishing to make a report of dependent adult or elder financial abuse, please call in the report to 831-755-4466, then complete the form below and submit via fax to 831-883-7563 SOC 342

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In Home Supportive Services (IHSS)

IHSS is a non-medical home care program serving low-income seniors, adults and children with disabilities. The program pays for the services of a home care provider. Services include assistance with light housekeeping, cooking, laundry, medical transportation, and personal care such as dressing, bathing, and grooming. Eligibility is based upon income and resource levels. Please call our office at 831-755-4466 or toll free at 1-800-510-2020 for more information or to apply!
IHSS Consumer Handbook
Manual del Consumidor

Electronic Timesheet Services
In accordance with Federal and State regulations, Monterey County IHSS will transition from paper timesheets to electronic timesheet processing. All IHSS providers and recipients are REQUIRED to register for Electronic Timesheet Services (ETS) through the Electronic Services Portal (ESP) by June 30, 2020. Accordingly, Monterey County IHSS will no longer provide paper timesheets or copies as of March 1st, 2020. County IHSS staff will, instead, assist IHSS providers with setting up an online account on the Electronic Services Portal so that timesheets can be accessed electronically and on demand going forward.
Click here for more information

Direct Deposit for IHSS Providers
Direct Deposit English Flyer
Direct Deposit Spanish Flyer

IHSS Provider Training Opportunities
Training is an important tool in supporting the daily routine of all care providers. Monterey County IHSS periodically offers free classes specifically tailored to the nature of IHSS provider work.
Click here to view upcoming training opportunities and access past training materials

Public Authority for IHSS

The Public Authority for IHSS works to strengthen and improve the delivery of home care services for IHSS recipients. Services include an IHSS Provider Registry that matches recipients to providers seeking work. The Public Authority also arranges for provider training, and assists recipients and providers with problem solving and mediation services and support as needed.

The Public Authority is guided by an 11 member Advisory Committee. Members are appointed by the Board of Supervisors and advise staff and the Board on matters pertaining to the planning, evaluation, and oversight of the IHSS program.

For more information: CLICK HERE

IHSS Advisory Committee
The IHSS Advisory Committee is composed of individuals who are current or past users of personal assistance services paid for through public or private funds and professional representatives from the Community. Their role is to serve and submit recommendations for IHSS and the IHSS Public Authority while advocating for IHSS consumers and providers.
Click here for more information

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Supplemental Security Income Advocacy Program

Social workers in the SSI-Advocacy Program work with individuals requiring assistance with applying for SSI benefits. The goal of the SSi-Advocacy Program is to help eligible people qualify for SSI benefits. SSi is a financial assistance program administered by the Social Security Administration for low income aged and people with disabilities. The workers in this program provide assistance through advocacy and mediation, emotional support, and guidance.

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Area Agency on Aging (AAA)

In 1965 the federal government established the Older Americans Act (OAA) and in 1977 a national network of local AAA’s was established. The AAA’s act as lead agencies for the planning, development and coordination of services to older adults 60 years of age and older. Additionally the AAA administers funds allocated through the OAA, and the older Californians act (OCA). Annually the AAA allocates over 2 million dollars in grants to local non-profit senior service agencies. Services funded by the AAA include:

Health Insurance Counseling Outreach Information and Assistance Legal Services Health Promotion Meals

Ombudsman for LTC Family Caregiver Support

The AAA is guided by a 15 member Advisory Council. Members of the Council are appointed by the Board of Supervisors and advise staff and the Board on matters pertaining to the planning, evaluation and oversight of the AAA.

For more information go to: www.co.monterey.ca.us/aaa/.

For more information: 1-800-510-2020

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