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Aging and Adult Services

For information on Testing Sites, Home Test Kits, COVID Scam Alerts, COVID Resources, and a Link to County COVID Vaccines site please visit:

MARCH 18, 2020
The Department of Social Services is committed to ensuring the continuity of Essential Services during the COVID-19 pandemic. Essential Services include:

Adult Protective Services –Investigates reports of elder and dependent adult abuse and neglect.
To make a report – please call 1-800-510-2020

In Home Supportive Services (IHSS) – Intake and reassessments triggered by reports of change in needs, IHSS Payroll, and the Public Authority for IHSS if a care provider is needed.

Report Suspected Elder Abuse or Exploitation: 1-800-510-2020

The Branch is available by telephone to apply for In-Home Supportive Services, make an Adult Protective Services report, and connect with the Public Authority.

Call M-F 8 a.m. to 5 p.m. 800-510-2020, 831-755-4466, TTY/TTD Phone #: (831) 784-2131

Drop off documents only at the following locations:
730 La Guardia, Salinas

18 de Marzo de 2020
El Departamento de Servicios Sociales se compromete a garantizar la continuidad de los servicios esenciales durante la pandemia DE COVID 19. Los Servicios Esenciales incluyen:

Servicios de Protección para Adultos – respuesta de emergencia y asegurar la seguridad de las personas mayores y adultos dependientes del abuso.

Servicios de Apoyo al Hogar (IHSS) – Admisión y reevaluaciones desencadenadas por informes de cambio en las necesidades, Nómina de IHSS y autoridad pública para IHSS si se necesita un proveedor de atención.

Denunciar sospechas de abuso o explotación de ancianos: 1-800-510-2020

Información para mayores de edad y Servicios de Referencias de Apoyo en el Hogar, Autoridades Públicas y Servicios de Protección para Adultos

Llame Lunes a Viernes 8 a.m. to 5 p.m. 800-510-2020, 831-755-4466, TTY/TTD Phone #: (831) 784-2131

Dejar documentos solo en los siguientes lugares:
730 La Guardia, Salinas

The Aging and Adult Services Branch provides health and social work services to seniors and people with disabilities. Our mission is to empower and serve the aging population and persons living with disabilities to live safely in their homes and with dignity. The goal of Aging and Adult Services is to delay or prevent inappropriate institutionalization of seniors and people with disabilities. This goal is achieved through the delivery and coordination of home and community based services.

Salinas: 831-755-4466, King City: 831-385-7400, Marina: 831-883-7565

TTY/TTD Phone #: 831-784-2131

Mandated Reporting of Elder and Dependent Adult Abuse in California

There is now an eLearning covering the reporting responsibilities of mandated reporters. The training can be accessed here:
For more information please visit:

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Information, Referral & Assistance (I,R&A)

Helpline: 800-510-2020 or 831-883-7565

Aging and Adult Services is often the initial point of contact for people seeking information about services for older adults and persons with disabilities. The IRA Program specializes in providing person-centered information, referral, and assistance to individuals of all ages and income levels. The program is working with the Monterey County Area Agency on Aging (AAA) and the Central Coast Center for Independent Living (CCCIL) to form the Monterey County Aging and Disability Resource Connection (MCADRC) and achieve state ADRC designation.

The MCADRC and its extended partners work together to better serve the community by providing a “No Wrong Door” approach to information, referral, and assistance. Our goal is to provide no-cost, objective information about the full range of options available to streamline access to services and supports in the community. Services are provided to individuals regardless of age, disability or income.

Services include:

  • Enhanced information, referral and assistance – comprehensive resource information, follow-ups, and referrals
  • Options Counseling – assistance with making informed decisions about long-term services and supports
  • Short-term Service Coordination – expedited access to services and supports, for up to 90 days or until a longer term plan is in place
  • Transition Services – support while transitioning from hospital to home or skilled nursing center to home to ensure success in the least restrictive environment

For more information on the MCADRC Click Here

To speak with a Social Worker, Monday-Friday during normal business hours 8:00 AM-5:00 PM please call 1-800-510-2020 or 831-883-7565. Highly qualified social workers provide a friendly voice on the phone to help seniors and others navigate the array of available services. Specialized resource counseling services with referrals can provide smooth access to services and help improve the lives of isolated older adults, persons with disabilities, and family caregivers.

For more information visit:

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24 Hour Adult Protective Services (APS)

Reports of abuse and neglect can be reported to: 1-800-510-2020

If you are calling from outside the 831 area code, please call 831-755-4466 or

After hours call 831-755-5111 to make a report

The APS Program is mandated by Federal and State laws to investigate and respond to allegations of suspected elder and/or dependent adult abuse, neglect and exploitation.

An elder is anyone aged 60 or older. A dependent adult is a person between the ages of 18 to 59 who is dependent upon another person due to a mental or physical disability.

To report elder or dependent adult abuse, please call in the report to 831-755-4466, then complete the one of the following forms and submit via fax to 831-883-7563 SOC 341 English | SOC 341 Spanish

If you are a financial institution wishing to make a report of dependent adult or elder financial abuse, please call in the report to 831-755-4466, then complete the form below and submit via fax to 831-883-7563 SOC 342

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In Home Supportive Services (IHSS)

IHSS is a non-medical home care program serving low-income seniors, adults and children with disabilities. The program pays for the services of a home care provider. Services include assistance with light housekeeping, cooking, laundry, medical transportation, and personal care such as dressing, bathing, and grooming. Eligibility is based upon income and resource levels. Please call our office at 831-755-4466 or toll free at 1-800-510-2020 for more information or to apply!
IHSS Consumer Handbook
Manual del Consumidor

Electronic Timesheet Services
In accordance with Federal and State regulations, Monterey County IHSS will transition from paper timesheets to electronic timesheet processing. All IHSS providers and recipients are REQUIRED to register for Electronic Timesheet Services (ETS) through the Electronic Services Portal (ESP) by June 30, 2020. Accordingly, Monterey County IHSS will no longer provide paper timesheets or copies as of March 1st, 2020. County IHSS staff will, instead, assist IHSS providers with setting up an online account on the Electronic Services Portal so that timesheets can be accessed electronically and on demand going forward.
Click here for more information

Direct Deposit for IHSS Providers
Direct Deposit English Flyer
Direct Deposit Spanish Flyer

IHSS Provider Training Opportunities
Training is an important tool in supporting the daily routine of all care providers. Monterey County IHSS periodically offers free classes specifically tailored to the nature of IHSS provider work.
Click here to view upcoming training opportunities and access past training materials

Public Authority for IHSS

The Public Authority for IHSS works to strengthen and improve the delivery of home care services for IHSS recipients. Services include an IHSS Provider Registry that matches recipients to providers seeking work. The Public Authority also arranges for provider training, and assists recipients and providers with problem solving and mediation services and support as needed.

For more information: CLICK HERE

IHSS Advisory Committee
The IHSS Advisory Committee is composed of individuals who are current or past users of personal assistance services paid for through public or private funds and professional representatives from the Community. Their role is to serve and submit recommendations for IHSS and the IHSS Public Authority while advocating for IHSS consumers and providers.

Members are appointed by the Board of Supervisors and advise staff and the Board on matters pertaining to the planning, evaluation, and oversight of the IHSS program.

Click here for more information

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Supplemental Security Income Advocacy Program

Social workers in the SSI-Advocacy Program work with individuals requiring assistance with applying for SSI benefits. The goal of the SSi-Advocacy Program is to help eligible people qualify for SSI benefits. SSi is a financial assistance program administered by the Social Security Administration for low income aged and people with disabilities. The workers in this program provide assistance through advocacy and mediation, emotional support, and guidance.

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Area Agency on Aging (AAA)

In 1965 the federal government established the Older Americans Act (OAA) and in 1977 a national network of local AAA’s was established. The AAA’s act as lead agencies for the planning, development and coordination of services to older adults 60 years of age and older. Additionally the AAA administers funds allocated through the OAA, and the older Californians act (OCA). Annually the AAA allocates over 2 million dollars in grants to local non-profit senior service agencies. Services funded by the AAA include:

  • Health Insurance Counseling
  • Outreach
  • Information and Assistance
  • Legal Services
  • Health Promotion
  • Meals
  • Ombudsman for LTC
  • Family Caregiver Support

The AAA is guided by a 15 member Advisory Council. Members of the Council are appointed by the Board of Supervisors and advise staff and the Board on matters pertaining to the planning, evaluation and oversight of the AAA.

For more information go to:

For more information: 1-800-510-2020

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